Those working as tech support agents are expected to provide assistance, and give advice to customers about their computer systems. They are also expected to give thorough instructions in order to teach the customer how to effectively use their operating systems. Most importantly they should be able to install and uninstall equipment efficiently. The website states that jobs in this area are for people who have strong communication skills, are computer literate, work well under stress, are reliable, and have much knowledge of wiring and computer connections. Most tech support agents have bachelors/associate degrees, college diplomas/certification, or gain experience from vocational studies in the field of computer science.
An example of a person working as a tech support agent/IT support specialist is Marc Assaf, he works as a customer solutions engineer at Bell Canada. He was involved in a project for Loto-Quebec in 2008, which lasted about a year and a half. It included designing a solution to connect 8000 terminals across the province. At Bell Canada he works to solve problems for commercial customers, like banks. To get to where he is today, Assaf graduated from Polytechnique Montreal with a degree in computer engineering. He connected with Bell in his final year of University and has worked there since. He returned to school part-time in 2005, entered the MBA program at HEC Montreal, and graduated in 2007 with his MBA. Assaf comments on 'Why This Job Rocks',
"There are so many opportunities at Bell Canada. If you like telecommunications you will find a place at Bell."
